1. If your deposit address does not belong to Jubi, we will not receive your transaction hence due to the anonymity of the blockchain,Jubi do not know who controls those addresses and have no means of recovering those coins.
2. If your deposit address belongs to Jubi , you may "Submit a request" in the Help Center and provide the following information:
- Account ID
- Coin/Token type
- Transaction amount
- Transaction TxID
- TAG ( If any )
- The incorrect deposit address and the correct deposit address.
- Screenshot of the deposit details.